Privacy Policy | CoreVials LLC

Last updated: June 10, 2026

CoreVials LLC ("CoreVials," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit corevials.com, create an account, place an order, enroll in Autoship, contact support, or otherwise interact with our website and services.

By using our website or providing personal information to us, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Who This Policy Applies To

This Privacy Policy applies to:

Website visitors
Account holders
Customers who place orders or enroll in Autoship
Individuals who contact us by email, contact form, or support channels
Individuals who subscribe to marketing or account-related communications where permitted

Our products are sold for lawful research purposes only. This website and our services are not intended for individuals under 21 years of age.

2. Information We Collect

We collect information in three general ways: information you provide directly, information collected automatically, and information from third-party service providers involved in operating our business.

2.1 Information You Provide

Depending on how you interact with CoreVials, we may collect:

Account information: name, email address, password (stored in hashed form), and account preferences
Order information: billing and shipping names, addresses, phone number, order history, cart contents, and order notes
Payment-related information: payment method details are processed by our payment processor. We do not store full payment card numbers on our servers.
Autoship information: recurring order preferences, shipment schedules, saved addresses, and saved payment methods where applicable
Communications: messages, inquiries, and support requests you send to us
Compliance acknowledgments: records that you accepted research-use, terms, privacy, and checkout disclosures
Referral or rewards activity: referral invitations, participation records, and related account activity where applicable
Email preferences: choices related to marketing, Autoship reminders, rewards emails, and back-in-stock notifications

2.2 Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Browser type and device information
Pages viewed, referring URLs, and on-site actions
Date and time of visits
Session and cookie identifiers
Approximate location derived from IP address

We may use cookies, session storage, and similar technologies to operate the website, maintain carts and logins, remember preferences, and understand site usage.

2.3 Analytics and Advertising

We may use analytics tools such as Google Analytics to understand how visitors use our website. These tools may collect usage data through cookies or similar technologies.

If we run advertising campaigns on third-party platforms, those platforms may receive limited information about visits or conversions according to their own policies and any consent or opt-out settings available to you.

3. How We Use Information

We use personal information to:

Provide, operate, and improve our website and services
Process orders, payments, shipments, returns, and support requests
Create and manage customer accounts
Administer Autoship schedules, reminders, and billing authorizations
Send transactional emails such as order confirmations, shipping updates, account notices, and security-related messages
Send optional marketing or account-related emails when permitted and according to your preferences
Provide batch documentation, COA access, and product information relevant to your orders or account
Detect, prevent, and address fraud, abuse, security issues, or policy violations
Comply with legal, tax, accounting, and regulatory obligations
Enforce our Terms of Service, Research Compliance Policy, and other policies

4. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, such as:

Payment processors (for example, Stripe)
Shipping carriers and fulfillment partners
Email delivery providers
Website hosting, database, and infrastructure providers
Analytics providers
Customer support and fraud-prevention tools

These providers are permitted to use personal information only as needed to perform services for us and subject to appropriate contractual or legal protections.

We may also disclose information:

To comply with law, regulation, legal process, or governmental request
To protect the rights, safety, and security of CoreVials, our customers, or others
In connection with a business transaction such as a merger, acquisition, financing, or asset sale
With your direction or consent

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Similar Technologies

We use cookies and similar technologies for essential site functions such as login sessions, cart persistence, checkout, security, and preference storage.

We may also use analytics cookies to understand traffic and site performance. Where required, we will provide notice or choices regarding non-essential cookies or tracking technologies.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, including cart, checkout, or account access.

6. Email Communications

We may send:

Transactional messages related to orders, payments, shipping, account security, Autoship activity, and support
Account messages related to rewards, referrals, or account features where applicable
Marketing messages only where permitted and subject to your preferences or applicable law

You can manage certain email preferences in your account settings. Transactional messages necessary to fulfill orders, maintain accounts, or provide legally required notices may still be sent even if marketing emails are turned off.

To stop marketing emails, use the unsubscribe link in the message or contact us at [email protected].

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide services and maintain your account
Process transactions and fulfill orders
Meet legal, tax, and accounting requirements
Resolve disputes and enforce agreements
Maintain business records, compliance logs, and fraud-prevention history

When information is no longer needed for these purposes, we may delete, anonymize, or securely archive it, subject to legal and operational requirements.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No website, database, or transmission over the internet can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your account credentials and for using a strong, unique password.

9. Your Choices and Rights

Depending on where you live, you may have rights to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information, subject to legal and operational exceptions
Opt out of marketing communications
Manage email preferences in your account
Withdraw consent where processing is based on consent, subject to legal or contractual limits

Residents of certain U.S. states may have additional rights under applicable privacy laws. CoreVials does not sell personal information as defined by applicable state privacy laws.

To make a privacy request, contact us at [email protected]. We may need to verify your identity before responding.

User Data Deletion Instructions

If you want CoreVials LLC to delete personal information associated with your account or prior use of our website, you may request deletion using the steps below.

How to request deletion

Send an email to [email protected] with the subject line Data Deletion Request.
Include the email address associated with your CoreVials account. If your request relates to a specific order, include the order number.
We may ask you to verify your identity before processing the request.

What we delete

After verifying your request, we will delete or anonymize account-related personal information where reasonably possible, such as:

Account profile information
Saved addresses and payment method references stored in your account
Autoship schedules and account preferences
Marketing and optional email preference settings
Support communications tied to your account, where retention is not required

What we may retain

We may retain certain information when required or permitted by law, including:

Order, payment, shipping, tax, and accounting records
Fraud-prevention, security, and compliance logs
Information needed to resolve disputes or enforce our agreements

Retained information is limited to what is necessary for legal, accounting, security, or operational purposes.

Response timing

We aim to confirm receipt of verified deletion requests within 10 business days and complete eligible deletions within 30 days, unless a longer period is required by law or operational need.

If you only want to stop marketing emails, you may update your email preferences in your account or use the unsubscribe link in our messages instead of requesting full deletion.

10. Children's Privacy

Our website and products are not directed to individuals under 21 years of age, and we do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us information, contact us and we will take appropriate steps to delete it.

11. International Users

CoreVials is based in the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate, which may have different data protection laws than your jurisdiction.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through the website, by email, or by other appropriate means.

Continued use of the website after an update constitutes acceptance of the revised Privacy Policy, except where otherwise required by law.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

CoreVials LLC
Email: [email protected]
Website: Contact Us